Medicavet weterynarz Kraków

FAQ

• What is a PETHELP medical package?

  It is a set of specific veterinary services that are available within the duration of the package (12 months). You can get the PETELP package for a one-time payment (with a 5% discount) or for 12 equal, monthly payments.

• Why choose PETHELP?

  The main advantage of PETHELP is the option to pay for veterinary services in 12 monthly installments or with a 5% discount for a one-time payment. By choosing a monthly payment, you break down your payment into convenient amounts, which can be compared to the utility or Internet bill. Thanks to our package, you provide your pet with constant access to veterinary care.

  When you buy a package, you get access to our loyalty program, in which you collect points in return for taking care of your pet. You can then exchange them for discounts at selected pet stores.

  We have also implemented an online consultation system so that you can consult a veterinarian from anywhere in the world. We are the first company in Poland to offer veterinary packages for pets.

• Who is the PETHELP package for?

  Up-to-date list of the veterinary clinics can be found here -> https://pethelp.pl/placowki

  There are currently over 220 of them, but that’s not all. In addition, we offer a full flexibility – we do not assign you to a particular clinic – you can use all the vets cooperating with us in Poland. The list of animal health centers where you can go with our package can be found in the “Veterinary Clinics” tab.

• How can I buy a package if I have more pets?

  Simply add another package to your shopping cart or if you have more animals (more than 2), contact us at kontakt@pethelp.pl with a request for an offer for your four-legged family. We will certainly find the best offer for you.

• Do you offer packages for pets other than dogs and cats?

  Not yet, but we are working on creating veterinary packages for other animal species as well.

• Is the PETHELP package an insurance policy?

  No. PETHELP packages cover medical care for your pet, they do not include insurance services. However, the packages include sick visits and online advice.

• What if I have your package but need to use services not covered by the package?

  Services performed in a veterinary clinic that are not included in the PETHELP package are settled directly by the customer with the veterinarian.

• What if an animal with a purchased PETHELP package dies?

  Please contact us at 790 277 277 or by e-mail: kontakt@pethelp.pl. You can then opt out of your PETHELP package. However, we reserve the right in the terms and conditions to request the owner to provide us a confirmation of death in the form of a death certificate issued by a veterinarian.