FAQ

The PETHELP package is a reusable voucher that can be redeemed for the services indicated in its description at PETHELP-collaborating facilities. The voucher is not tangible. You do not need to bring it with you; only provide the animal's microchip number or the email address with which you registered for an account at PETHELP. You have the option of paying for the package (voucher) all at once (and receiving a 5% discount) or spreading the payment over 12 months and paying a fixed, equal sum each month.

The PETHELP package assists you in preventive measures, such as regular veterinarian appointments, allowing you to ensure your pet's long and healthy life and prevent potential diseases. The cost of preventative measures and care becomes more predictable for you by selecting a package appropriate to your pet's breed, age, and health condition, and the option of splitting the payment into 12 installments provides you with greater financial comfort than paying unexpected and abrupt charges. PETHELP is also a consumer discount portal where you can save money on almost anything your pet needs. Our customer service staff members will assist you in selecting a veterinarian facility as well as answering any questions you may have regarding the packages.

PETHELP is for dogs and cats of all ages, regardless of breed or health condition. PETHELP has no additional restrictions for dogs or cats.

You can find the most current list of veterinary facilities here -> Find a vet

There are already around 430 of them, and the number is constantly increasing.

Simply add another package (a voucher) to your shopping basket, or if you have more than two animals, contact us at kontakt@pethelp.pl and ask for an offer for your four-legged family. We will definitely recommend the best possible offer for you.

Insurance typically covers the costs of unexpected events such as illness or accidents. It aids in the aftermath of unfortunate events, but it does not support their prevention. PETHELP package can be used for prophylaxis or animal care, but it does not provide assistance or support in the event of an accident or the death of the animal.

No, the price is calculated by PETHELP based on a variety of factors and refers to the total amount paid by the customer for the entire package. It is not the result of imposing specific prices or unifying cooperating veterinary facilities. Furthermore, we do not require cooperating clinics to apply any imposed prices to services rendered to our clients that are not included in the package. We do not provide price lists for individual facilities or billing rates agreed upon with PETHELP for individual services in our materials.

PETHELP does not offer veterinary services. According to the regulations, such a service can only be provided by veterinarians working within an animal treatment facility.